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March 9, 2004
Dear Valued Customer,
For various technical and business reasons, Dallas.net has determined that providing DSL service is no longer a viable option for its business model. Because we provide static IPs to the majority of our DSL customers, we needed to transition to a technically superior DSL provider, therefore, we are transitioning your service to a highly-respected competitor, Waymark Communications. Waymark Communications is headquartered locally in Plano, Texas and is a telecommunications carrier providing a comprehensive array of network services integrating voice, data and remote networking solutions for residential and small- to mid-sized business customers. The transfer of Dallas.net’s DSL customers to Waymark provides Dallas.net customers with the continued service excellence that has been Dallas.net’s trademark, as well as, the financial and technical resources of one of the leading network service providers in the Metroplex.
It has been a pleasure serving you throughout the years and I am confident that you will be extremely satisfied with all Waymark has to offer. If you have a domain name or web hosting with Catalog.com, we will continue to provide those services to you directly.
Throughout the next few weeks you will receive numerous emails about the transition and support that will be available to you. Please keep a look out for information regarding billing and operational issues.
Again, thank you for being such loyal customers and I am sure that Waymark will continue to provide the high level of service you have been accustomed to through the years with Dallas.net.
Regards,
Bob Crull
President of Catalog.com, Dallas.net
bcrull@catalog.com
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